Privacy Policy
This Privacy Policy explains how SentryLink Global LLC collects, uses, discloses, and protects personal information in connection with our remote CCTV monitoring, operational audits, and virtual guarding services. We are committed to safeguarding privacy while delivering critical security outcomes for retail chains, warehouses, and corporate offices.
Contents
- Scope
- Information We Collect
- How We Use Information
- Legal Bases
- Retention
- Sharing and Disclosure
- International Transfers
- Your Rights
- Security
- Children’s Privacy
- Contact
Scope
This Policy applies to our website, customer onboarding, monitoring operations, audit deliverables, and related support channels. It covers information about business contacts, employees authorized by clients, and surveillance data processed on behalf of clients.
Information We Collect
- Account information including name, role, business email, and phone number.
- Operational information such as store identifiers, camera names, and shift schedules.
- Surveillance data including video feeds and event metadata provided by client systems.
- Technical data including IP address, device identifiers, browser information, and logs.
- Communications and support tickets relating to audits, alerts, and incident handling.
How We Use Information
- Provide monitoring, alerts, incident triage, and audit reports.
- Authenticate authorized users and manage access to systems.
- Improve service reliability, performance, and operational effectiveness.
- Comply with legal obligations and assist clients with regulatory requirements.
- Protect the safety of people and property in line with client instructions.
Legal Bases
Where applicable, we rely on legitimate interests in protecting assets and personnel, performance of contract with clients, compliance with law, and consent for specific activities such as cookie preferences or optional communications.
Retention
We retain personal information only as long as necessary for service delivery, contractual obligations, legal compliance, and dispute resolution. Surveillance retention is governed by client policies and applicable law. When retention ends, data is securely deleted or anonymized.
International Transfers
We operate with US standards and may use offshore monitoring personnel under strict contractual controls, access restrictions, and security measures. Transfers are protected by appropriate safeguards and client instructions.
Your Rights
- Access, correction, deletion, and portability of personal information where applicable.
- Objection or restriction to certain processing activities.
- Consent withdrawal for optional features without affecting core services.
- Non-discrimination for exercising privacy rights under applicable law.
Security
We implement layered security, role-based access controls, encryption in transit, monitoring of privileged actions, and incident response procedures. See our Security Policy for more detail.
Children’s Privacy
Our services target business environments and not children. Surveillance in client premises follows client policies and applicable law, including signage and restricted access protocols.
Contact
For privacy inquiries or rights requests, contact contact@sentrylinkglobal.com. Our registered address is:
2020 North Academy Boulevard
Suite 261-4540
Colorado Springs, CO 80909
United States