Terms of Service
These Terms govern access to and use of SentryLink Global LLC services, including remote CCTV monitoring, operational audits, and virtual guarding. By engaging our services, you agree to these Terms.
Contents
- Service Description
- Client Obligations
- Acceptable Use
- Fees and Payment
- Confidentiality
- Intellectual Property
- Warranties and Disclaimers
- Limitation of Liability
- Indemnification
- Governing Law
- Termination
Service Description
We provide monitoring of client-provided video systems, event triage, alerting, and audit reporting. We do not manufacture or install surveillance equipment and operate under client instructions and applicable law.
Client Obligations
- Ensure lawful deployment of surveillance systems and signage requirements.
- Provide accurate contact details, escalation paths, and response procedures.
- Maintain uptime and connectivity to cameras and client systems.
- Limit access to authorized personnel and maintain account security.
Acceptable Use
Services must not be used to violate law, discriminate, harass, or intrude on reasonable privacy expectations. See our Acceptable Use Policy for details.
Fees and Payment
Fees, billing cycles, and taxes are specified in your order form or agreement. Late payments may incur interest. We may suspend services for material non-payment.
Confidentiality
Both parties agree to keep confidential information, including surveillance data and audit findings, confidential and use it solely to perform obligations under the agreement.
Intellectual Property
We retain rights to service materials, methodologies, and platform features. Clients retain ownership of their data and systems. Limited license is granted to deliver services.
Warranties and Disclaimers
Services are provided with commercially reasonable care. We do not guarantee prevention of all incidents. Client systems and connectivity influence outcomes.
Limitation of Liability
To the maximum extent permitted by law, indirect, incidental, or consequential damages are excluded. Aggregate liability is limited to fees paid during the twelve months preceding the claim.
Indemnification
Each party agrees to indemnify the other for third-party claims arising from breach of these Terms or violation of law, subject to limitations and procedures in the agreement.
Governing Law and Dispute Resolution
These Terms are governed by the laws of Colorado, USA. Disputes will be resolved through good-faith negotiation and, if necessary, arbitration or court in the stated jurisdiction.
Termination
Either party may terminate for material breach with notice and cure period. Upon termination, access is revoked and data handling follows the Privacy Policy and DPA.